AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study released by J.D. Power today.

airport_roundup
The accolade comes just nine days after a report said Apple has ceased development of its AirPort routers and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express, AirPort Extreme, and AirPort Time Capsule, last released in 2013, but future updates appear unlikely.

Apple beat out all other wireless router vendors with a score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854. Apple was the only company to receive a 5-star Power Circle consumer rating, which places it "among the best" according to J.D. Power.

airport-jd-power-routers
The report, based on responses from 3,037 consumers, measured overall satisfaction across 10 factors, listed in order of importance: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.

Related Forum: Networking

Top Rated Comments

yaxomoxay Avatar
92 months ago
"Product is too good. Remove it from the lineup."
Score: 190 Votes (Like | Disagree)
DavidTheExpert Avatar
92 months ago
Tim Cook should resign.
Score: 157 Votes (Like | Disagree)
chrismail627 Avatar
92 months ago
Jony probably couldn't find a way to make it thinner, so he just abandoned the project altogether. Also its lack emoji support really sealed the deal I'm sure.
Score: 104 Votes (Like | Disagree)
HenryFSU Avatar
92 months ago
This is sad, I really do like my Time Capsule.
Score: 91 Votes (Like | Disagree)
imran5720 Avatar
92 months ago
Why Apple Why, why are you doing this to us, First you made us addicted to amazing products and now you stopped refreshing them. (Mac Pro, Imac , and now this )
Score: 81 Votes (Like | Disagree)
Lone Deranger Avatar
92 months ago
But it doesn't run iOS, and is too big to be worn with a watchband so it isn't on Tim Cook's radar.
Score: 44 Votes (Like | Disagree)

Popular Stories

ios stolen device protection

iOS 17.3 Beta Adds New Stolen Device Protection Feature to iPhone

Tuesday December 12, 2023 10:20 am PST by
The first iOS 17.3 beta rolling out to developers today includes a new "Stolen Device Protection" feature that is designed to add an additional layer of security in the event someone has stolen your iPhone and also obtained the device's passcode. Earlier this year, The Wall Street Journal's Joanna Stern and Nicole Nguyen reported about instances of thieves spying on a victim's iPhone...
iOS 17

33 New Things Your iPhone Can Do in iOS 17.2

Tuesday December 12, 2023 1:57 am PST by
Apple has made available for download its major end-of-year iPhone software update, iOS 17.2, featuring a large number of features and changes that users have been anticipating for quite a while. Below, we've listed 33 new things that your iPhone can do once you've installed the update. Check Settings ➝ General ➝ Software Update on your device to get downloading. 1. Help You Keep a Daily ...
iPhone 16 Mock Back 1

iPhone 16 Early Prototypes: What Apple's Next-Generation iPhone Will Look Like

Tuesday December 12, 2023 3:07 pm PST by
With the launch of the iPhone 15, Apple introduced design changes like a curved frame and a frosted glass back. Information acquired by MacRumors suggests that Apple's next-generation iPhone 16 will build on these updates with modifications to the buttons and the camera layout. We have details on early pre-production designs for the iPhone 16, including a look at the variants and hardware...
CarPlay Phone Call

GM Says It's Nixing CarPlay to Make Drivers Safer

Tuesday December 12, 2023 1:47 pm PST by
Earlier this year, General Motors (GM) announced plans to phase out Apple's CarPlay and Android Auto in its future electric vehicles, with the company instead relying on an infotainment system co-developed with Google. This has not been a popular decision with iPhone users, and today, GM provided some additional insight into the decision in a discussion with MotorTrend. According to Tim...
iPhone 16 Side Feature

iPhone 16 Pro Rumored to Have These 12 New Features

Monday December 11, 2023 10:46 am PST by
While the iPhone 16 Pro and iPhone 16 Pro Max are still over nine months away from launching, there are already several rumors about the devices. Below, we have recapped new features and changes expected for the devices so far. These are some of the key changes rumored for the iPhone 16 Pro models as of December 2023:Larger displays: The iPhone 16 Pro and iPhone 16 Pro Max will be equipped...
Apple TV 2022 Feature Blue

Apple Releases tvOS 17.2 With Revamped Apple TV App

Monday December 11, 2023 9:58 am PST by
Apple today released tvOS 17.2, the second major update to the tvOS 17 operating system that came out in September 2023. tvOS 17.2 comes more than a month after tvOS 17.1, an update that expanded the availability of the Enhanced Dialogue feature. tvOS 17.2 can be downloaded using the Settings app on the ‌Apple TV‌. Go to System > Software Update to get the new software. ‌Apple TV‌...
maxresdefault

Top Five Features in macOS Sonoma 14.2

Wednesday December 13, 2023 3:21 pm PST by
When Apple releases new software, iOS updates tend to get most of the attention, and there are sometimes useful new features in Mac updates that go under the radar. That's the case with macOS Sonoma 14.2. It doesn't have flashy features like the Journal app that came in iOS 17.2, but there are a number of useful improvements that make it worth installing. Subscribe to the MacRumors YouTube ...